Our quality Framework

Innovative technology

Continuous developments in technology put Bilendi at the forefront of the market research industry.

Internally developed technologies that are perfectly adapted to the specific needs and constantly improved
Innovative in-house market research tools with constant updates
In-house solution for device recognition: the device used by each panellist is recognised at the start of a survey. The respondent only gains access if a suitable device is used.
AI-automated quality checks on answers to open-ended questions with BARI, the Bilendi Artificial Research Intelligence

Privacy and data protection by default

Privacy and data protection measures are implemented the earliest stage of the design of our processing operations.

By default, all data of our panellists and our clients is processed with the highest privacy protection.
Only data which is necessary is collected.
All data is securely stored on proprietary servers hosted in the EU.
Regular external penetration tests to stay ahead of potential threats

ISO-certified processes

The entire Bilendi Group with all companies involved in market research was certified in accordance with ISO 20252:2019 in October 2022. Every two years another surveillance audit and after 6 years a recertification takes place to maintain the standard. ISO 20252 specifies requirements for market, opinion, and social research, including sampling, data collection, and data processing. The certification demonstrates that Bilendi meets the standards set by ISO 20252 for conducting market research and providing reliable and high-quality research services to its clients.

Bilendi Quality Score

For each survey, 100% of the participants go through the 5 layer checks of the Bilendi Quality Score, going beyond the industry standard of device fingerprinting. By this fully automated process, we ensure that only unique and authentic participants can access the survey. Respondents who do not pass all 5 layers are flagged for removal from the survey. With the Bilendi Quality Score, we ensure that only data that meets our highest quality standards are delivered to our clients - data you can 100% rely on.

Do you want to know more about the Bilendi Quality Score? Get in touch!

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25 years of experience in market research

We have over 25 years of experience and handle more than 2,700 clients worldwide, among them 500 academic institutions. Many of them have become long-term partners. Learn more about the academic institutions and their projects that we supported!

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Why Bilendi?

Innovative technology for smooth and secure processes
Proprietary panels for full transparency
ISO-certified processes
Secure data protection
Numerous quality checks for reliable data